Business Process Outsourcing BPO 2.0
Compared to other industries, people in the BPO have anticipated the challenges and emerging trends earlier making it possible to create new innovative strategies that largely contribute to its survival and amazing growth.
Although the future for this industry looks promising, there is no time for taking quick rests since the environment for this kind of business is rapidly changing. This is due to the fact that newer concepts and technologies are being developed.
These are also the reasons why the BPO industry is regularly checking out for new service delivery systems and customer management to keep up with the fast growing pace as well as satisfy the clients expectations. With the constant perseverance of the people in the BPO industry, the have achieved this goal and as evidence there is now what is called BPO 2.0.
BPO 2.0 was developed for the satisfaction of customers. This system has succeeded where other industries have failed. It focuses on the utilization of advanced technologies that are cost-effective. With the deployment of BPO 2.0, the BPO industry in India has achieved the goals of the system which is reducing operational costs and improving quality as well as efficiency.
These two objectives are very important since customers are becoming more demanding and will not be satisfied with mediocrity customer services. Also, reducing costs have become a big issue because of the rising competition in the BPO industry and because companies are starting to reduce the budget for outsourcing. This is the reason why outsourcing hubs in India are forced to reduce cost expenditures.
For now BPO 2.0 has been implemented mostly to call centers industry in India but given the benefits that this new scheme can give to other outsourcing industries, it is not impossible to assume that they may follow suit in the future implementing the BPO 2.0 methodologies and schemes.
But before this could happen, other outsourcing industries should reevaluate their existing strategies. Also, it is important for the companies to prepare themselves for any possible changes that might occur when implementing BPO 2.0. This will affect the infrastructure of the company which in turn would require increased participation of available human resources so as to be able to support the new inputs as well as the advanced technologies under BPO 2.0.
The future of the business process outsourcing industry is quite bright. But this does not mean that challenges and hurdles along the way do not exist. One thing is for sure though and that is BPO 2.0 will stay because of the fact that it is a comprehensive service delivery system and customer management. This is good news for companies that have implemented BPO 2.0 and to those who are in the process of shifting.
For those who still have apprehensions with the business process industry. Statistics and facts will tell you that the BPO industry indeed is still on the rise and will continue to do so in the future.Business Process Outsourcing in Action
Business process is the skeleton of a certain business activity. It involves the description of different tasks and possible outcomes that are associated with a specific business activity. It is essential in crafting the business goals of a certain corporate organization, which is clearly defined in the organizations business strategy.
Business process is classified into three categories, which are as follows:
The management processes, which is followed to run the operation of the business and comply with all existing yet relevant requirements.
The operational processes, which is followed in delivering the business value to clients, and is considered as an integral part of a corporate organizations core business.
The supporting processes, which is followed to support the core-based processes. It includes accounting, information technology (IT) support, and recruitment processes.
Being the skeleton of your organizations business activity, you must give utmost importance to your business process as a whole. This is extremely important since the success or failure in achieving the goals of your business will largely depend on the process that you have followed, together with your business strategies and plans. Thus, without an effective business process, your business is as good as dead when the time comes.
Realizing the importance of a business process in achieving their business objectives, there are companies that prefer to outsource some or all of their business process (most specifically the non-core processes) to third-party organizations. The main motive in outsourcing a business process is to allow the business to invest most of their time, financial, and human resources into core activities and focus on building effective strategies, which will fuel the growth of the company.
Since the global marketplace is fast-changing and highly-competitive, your business must concentrate on improving the productivity and at the same time trim down unnecessary costs. Non-core business processes are being outsourced since the tasks involved in these processes consumes time, essential resources, and energy. Thus, outsourcing these non-core business processes will help you achieve a cost-efficient system.
Non-core business processes that can be outsourced range from production to customer service to support functions (such as software development). Most companies that are outsourcing their business process are from Western countries and they are delegating the work to outsourcing firms located offshore, especially countries located on the Eastern hemisphere, such as China, Philippines, India, and Malaysia.
While more and more companies are becoming comfortable with outsourcing their business processes, outsourcing most of their learning and development functions is still a new approach to many learning professionals. Moving the training and learning model that is completely in-house to one that will be handled by other individuals outside the business is a big leap. However, as mentioned earlier, it is important that these processes receive equal importance and consideration for the benefit of your business as a whole. Thus, despite of business process outsourcing as a new approach, many training and learning professionals are starting to get the grip of the new system and subsequently will follow the outsourcing trend.
Business process, especially the non-core one, needs to be given equal importance and attention to achieve an efficient business operation. Outsourcing these business processes will not be a waste of time and financial resources, but rather a strategy to be followed. Surviving in this highly-competitive global marketplace is not as easy as you think. You need an option that will work to your advantage and that is outsourcing.